We now offer two simple return options depending on how you’d like your refund:. Store Credit Option (Recommended):Choose store credit and receive a free return label.Store credit will be issued once your return is received and processed. Refund to O

<h2 data-start="230" data-end="267" id="whether-youre-requesting-a-refund-or-store-credit-heres-everything-you-need-to-know-about-returning-your-order">Whether you&#x2019;re requesting a refund or store credit, here&#x2019;s everything you need to know about returning your order</h2><h2 data-start="230" data-end="267" id="isPasted">To start your return, click <a href="https://eu.globebrand.com/pages/returns">Start Your Return&#xA0;</a>and follow the step-by-step instructions provided.</h2><hr data-start="925" data-end="928"><h2 data-start="930" data-end="961" id="return-options">Return Options</h2>We now offer two simple return options depending on how you&#x2019;d like your refund:<ul data-start="1043" data-end="1445"><li data-start="1043" data-end="1222">Store Credit Option (Recommended): Choose store credit and receive a free return label. Store credit will be issued once your return is received and processed.</li><li data-start="1224" data-end="1445">Refund to Original Payment Method: Return shipping is at your cost (8 &#x20AC; flat rate deducted) from the refund amount. If your item is faulty or we sent the wrong product, we&#x2019;ll cover the return shipping.</li></ul>Each order is eligible for one return label&#xA0;only Additional returns or refund requests follow the standard return cost.&#xA0;For further information on applicable label costs and refund options, please refer to <a href="https://eu.globebrand.com/pages/help-center?hcUrl=%252Fen-US%252Freturning-an-item-%2525E2%252580%252593-what-it-costs-3096760">Returning an Item &#x2013; What It Costs.&#xA0;</a> <hr data-start="1604" data-end="1607"><h2 data-start="1609" data-end="1632" id="return-timeframe">Return Timeframe</h2>You have 30 days from the shipping date of your order to initiate and complete your return.<hr data-start="2573" data-end="2576" id="isPasted"><h2 data-start="2578" data-end="2615" id="condition-of-returned-products">Condition of Returned Products</h2>We reserve the right to refuse any return that does not meet the following conditions:<ul data-start="2704" data-end="3148"><li data-start="2704" data-end="2803">Clothing: Must be returned clean, unwashed, and uncreased, with original tags attached.</li><li data-start="2804" data-end="2961">Footwear: Must be unworn and returned in the original box (clean, with visible barcode). Trying them indoors on clean surfaces is acceptable.</li><li data-start="2962" data-end="3064">Skateboards: Must be unused, returned with original wrapping, packaging, and instructions.</li><li data-start="3065" data-end="3148">Promotional items: Must be returned with your order if originally included.</li></ul>Products failing to meet these criteria may be refused or returned to the sender at their expense.<hr data-start="3258" data-end="3261"><h2 data-start="3263" data-end="3295" id="faulty-or-incorrect-items">Faulty or Incorrect Items</h2>If your item is damaged, faulty, or not as described:<ul data-start="3350" data-end="3594"><li data-start="3350" data-end="3429">Contact us immediately with a photo and short description of the issue.</li><li data-start="3430" data-end="3471">Return shipping is covered by us.</li><li data-start="3472" data-end="3594">You may choose a repair, replacement, or full refund, in accordance with EU consumer law (Directive 2011/83/EU).</li></ul><hr data-start="3596" data-end="3599"><h2 data-start="3601" data-end="3620" id="no-exchanges">No Exchanges</h2>We do not offer direct exchanges. If you want a different size, colour, or product, please return your item for a refund or store credit and place a new order.<hr data-start="3784" data-end="3787"><h2 data-start="3789" data-end="3830" id="returns-from-third-party-retailers">Returns from Third-Party Retailers</h2>Only products purchased via our official website can be returned through this process. If your purchase was made through another retailer, please contact them directly for return or refund arrangements.<hr data-start="4041" data-end="4044"><h2 data-start="4046" data-end="4073" id="processing--refunds">Processing &amp; Refunds</h2>Once your return arrives at our warehouse:<ul data-start="4117" data-end="4432"><li data-start="4117" data-end="4172">Please allow 7&#x2013;14 business days for processing.</li><li data-start="4173" data-end="4277">Refunds are issued to your original payment method or as store credit (depending on your selection).</li><li data-start="4278" data-end="4432">If your return is refused (e.g., due to non-compliance), the item will either be returned to you at your expense or held for 30 days for collection.</li></ul><hr data-start="4434" data-end="4437"><h2 data-start="4439" data-end="4472" id="return-packaging-checklist">Return Packaging Checklist</h2>Before sending your return, please include:<ul data-start="4517" data-end="4708"><li data-start="4517" data-end="4577">The original packaging and carton labels (with barcodes)</li><li data-start="4578" data-end="4652">All accessories and documentation (instructions, warranty cards, etc.)</li><li data-start="4653" data-end="4708">Any protective bags or wrapping originally provided</li></ul>

How to Return an Item and Get a Refund

Our warranty covers any manufacturing defects present at the time of delivery.If you believe your product has a manufacturing defect, you can return it following our warranty process.However, please note that normal wear and tear, damage caused by mi

Our warranty covers any&#xA0;manufacturing defects present at the time of delivery. If you believe your product has a manufacturing defect, you can return it following our warranty process. However, please note that normal wear and tear, damage caused by misuse, or prolonged use are not covered under warranty and cannot be accepted as valid return reasons.This policy helps us maintain the highest standards for all our customers and ensures fair and consistent handling of returns.<hr data-start="967" data-end="970"><h3 data-start="972" data-end="1006" id="our-commitment-to-quality">Our Commitment to Quality</h3>At&#xA0;Globe, we take quality seriously and stand behind the durability of our products. Every item &#x2014; from footwear to apparel and skate hardgoods &#x2014; is built to meet the demands of professional skateboarders and everyday riders alike. Each product is thoroughly tested under real-world skate conditions before release, ensuring you receive gear that&#x2019;s built to last.Because of this rigorous process,&#xA0;true manufacturing defects are extremely rare. However, if you believe you&#x2019;ve received a product with a defect, we&#x2019;ll make sure your case is reviewed quickly and fairly.<hr data-start="1592" data-end="1595"><h3 data-start="1597" data-end="1630" id="what-our-warranty-covers">What Our Warranty Covers</h3>Our warranty covers&#xA0;manufacturing defects or faults in materials or workmanship that existed at the time of delivery. If such a defect is confirmed, we will offer a repair, replacement, or refund, in accordance with EU consumer law.Examples of manufacturing defects include:<ul data-start="1922" data-end="2099"><li data-start="1922" data-end="1981">A sole or seam that separates immediately without wear.</li><li data-start="1982" data-end="2028">A missing component or incorrect assembly.</li><li data-start="2029" data-end="2099">Material failure present when the product is brand new and unused.</li></ul>These issues are covered under both our Globe warranty and the EU legal guarantee of conformity.<hr data-start="2209" data-end="2212"><h3 data-start="2214" data-end="2244" id="what-is-not-covered">What Is Not Covered</h3>The warranty does not apply to:<ul data-start="2279" data-end="2604"><li data-start="2279" data-end="2338">Normal wear and tear from regular or intensive use.</li><li data-start="2339" data-end="2421">Damage caused by misuse, neglect, accidents, improper care, or alteration.</li><li data-start="2422" data-end="2525">Issues developing only after prolonged use, such as worn soles, faded colors, or frayed fabric.</li><li data-start="2526" data-end="2604">Separation, abrasion, or fatigue caused by extended or aggressive skating.</li></ul>Damage appearing after months of use is considered normal wear, not a defect.<hr data-start="2691" data-end="2694"><h3 data-start="2696" data-end="2739" id="legal-guarantee-of-conformity-eu">Legal Guarantee of Conformity (EU)</h3>Under Directive (EU) 2019/771 and corresponding national laws, your purchase is protected by a&#xA0;legal guarantee of conformity. This means your product must:<ul data-start="2908" data-end="3044"><li data-start="2908" data-end="2958">Match its description and advertised features,</li><li data-start="2959" data-end="2994">Be of satisfactory quality, and</li><li data-start="2995" data-end="3044">Be fit for the purpose for which it was sold.</li></ul><h4 data-start="3046" data-end="3061" id="duration">Duration</h4>You are protected for&#xA0;at least 24 months (2 years) from the date of delivery. Member States may apply longer periods under their national legislation.<h4 data-start="3222" data-end="3251" id="scope-and-presumptions">Scope and Presumptions</h4><ul data-start="3252" data-end="3519"><li data-start="3252" data-end="3415">Any lack of conformity that becomes apparent within the first 12 months is presumed to have existed at delivery, unless proven otherwise by the seller.</li><li data-start="3416" data-end="3519">After this period, you may need to show that the defect was present when the product was delivered.</li></ul><h4 data-start="3521" data-end="3536" id="remedies">Remedies</h4>If your product shows a lack of conformity that existed at delivery, you have the right to request, free of charge:<ol data-start="3659" data-end="3807"><li data-start="3659" data-end="3758">Repair or replacement of the product; or, if these are impossible or disproportionate,</li><li data-start="3759" data-end="3807">A price reduction or a full refund.</li></ol>All claims are reviewed in line with these EU rules to ensure a fair and compliant outcome.<hr data-start="3908" data-end="3911"><h3 data-start="3913" data-end="3952" id="how-to-submit-a-warranty-claim">How to Submit a Warranty Claim</h3>If you believe your product has a manufacturing defect, please follow these steps:<ol data-start="4038" data-end="4348"><li data-start="4038" data-end="4129">Contact us via the &#x203C;<a href="https://contact.gorgias.help/en-US/forms/t0dv026n">Warranty Claim Form</a> &#x203C;</li><li data-start="4130" data-end="4191">Include your order number and proof of purchase.</li><li data-start="4192" data-end="4275">Attach clear photos of the issue and the overall condition of the product.</li><li data-start="4276" data-end="4348">Provide a short description of when and how the issue appeared.</li></ol>Once received, our quality team will evaluate your claim. If the issue qualifies as a manufacturing defect, we will repair, replace, or refund the product in accordance with consumer law.<hr data-start="4547" data-end="4550"><h3 data-start="4552" data-end="4599" id="purchases-made-through-other-retailers">Purchases Made Through Other Retailers</h3>If you purchased your Globe product from another retailer, please contact that retailer directly regarding any faulty item. Under EU law, the seller (the store you bought from) is responsible for applying the legal guarantee and must offer a repair, replacement, or refund as appropriate.Please have your proof of purchase (receipt or bank statement) ready to help process the claim.<hr data-start="5005" data-end="5008"><h3 data-start="5010" data-end="5030" id="our-promise">Our Promise</h3>We stand by our products &#x2014; and by the skateboarders who test them. Our warranty covers only&#xA0;genuine manufacturing defects present at the time of delivery. Damage from regular skating, heavy use, or misuse is part of normal wear and is not covered.Thank you for understanding, and for choosing&#xA0;Globe. Your feedback helps us continue building the most durable and performance-driven skate gear possible.

Returns and Warranty: What’s Covered

<h2 id="return-label-fees-refunds-to-original-payment-and-store-credit-options">Return Label Fees, Refunds to Original Payment, and Store Credit Options</h2><table id="isPasted" style="margin-right: calc(-3%); width: 103%;" class="fr-table-selection-hover"><thead><tr><th style="vertical-align: middle; text-align: center; width: 26.7951%;">Item Type</th><th style="vertical-align: middle; text-align: center; width: 17.1275%;">Option</th><th style="vertical-align: middle; text-align: center; width: 15.2507%;">Return Window</th><th style="width: 19.2644%; vertical-align: middle; text-align: center;">Label Cost</th><th style="vertical-align: middle; text-align: center; width: 21.5412%;">Refund/ Credit</th></tr></thead><tbody><tr><td style="width: 26.7951%; text-align: center; vertical-align: middle;">Full-Priced Items</td><td style="width: 17.1275%; text-align: center; background-color: rgb(255, 244, 229); vertical-align: middle;">Refund</td><td style="width: 15.2507%; text-align: center; vertical-align: middle;">30 days</td><td style="width: 19.2644%; text-align: center; background-color: rgb(255, 244, 229); vertical-align: middle;">8 &#x20AC; deducted</td><td style="width: 21.5412%; text-align: center; vertical-align: middle;">Refund - 8 &#x20AC;</td></tr><tr><td style="width: 26.7951%; text-align: center; vertical-align: middle;">Full-Priced Items</td><td style="width: 17.1275%; text-align: center; background-color: rgb(234, 247, 238); vertical-align: middle;">Store Credit</td><td style="width: 15.2507%; text-align: center; vertical-align: middle;">30 days</td><td style="width: 19.2644%; text-align: center; background-color: rgb(234, 247, 238); vertical-align: middle;">Free</td><td style="width: 21.5412%; text-align: center; vertical-align: middle;">Store credit full</td></tr><tr><td style="width: 26.7951%; text-align: center; vertical-align: middle;">Discounted Items</td><td style="width: 17.1275%; text-align: center; background-color: rgb(255, 244, 229); vertical-align: middle;">Refund</td><td style="width: 15.2507%; text-align: center; vertical-align: middle;">30 days</td><td style="width: 19.2644%; text-align: center; background-color: rgb(255, 244, 229); vertical-align: middle;">8 &#x20AC; deducted</td><td style="width: 21.5412%; text-align: center; vertical-align: middle;">Refund - 8 &#x20AC;</td></tr><tr><td style="width: 26.7951%; text-align: center; vertical-align: middle;">Discounted Items</td><td style="width: 17.1275%; text-align: center; background-color: rgb(234, 247, 238); vertical-align: middle;">Store Credit</td><td style="width: 15.2507%; text-align: center; vertical-align: middle;">30 days</td><td style="width: 19.2644%; text-align: center; background-color: rgb(234, 247, 238); vertical-align: middle;">8 &#x20AC; deducted</td><td style="width: 21.5412%; text-align: center; vertical-align: middle;">Store credit - 8 &#x20AC;</td></tr><tr><td style="width: 26.7951%; text-align: center; vertical-align: middle;">Wrong item sent / Manufacturing Defects</td><td style="width: 17.1275%; text-align: center; background-color: rgb(232, 240, 250); vertical-align: middle;">Refund</td><td style="width: 15.2507%; text-align: center; vertical-align: middle;">-</td><td style="width: 19.2644%; text-align: center; background-color: rgb(232, 240, 250); vertical-align: middle;">Free</td><td style="width: 21.5412%; text-align: center; vertical-align: middle;">Repair cost or refund</td></tr></tbody></table>

Returning an Item – What It Costs

Depending on your country and carrier, you can bring your return to a nearby service point. Find your closest parcel shop using the links below:. Tip: The carrier name is usually printed on your return label. Use the corresponding link to find the cl

Depending on your country and carrier, you can bring your return to a nearby service point. Find your closest parcel shop using the links below:<table class="fr-table-selection-hover"><thead><tr><th>Carrier</th><th>Locator Links</th></tr></thead><tbody><tr><td>Chronopost France</td><td><a href="https://www.chronopost.fr/expeditionAvanceeSec/ounoustrouver.html">Chronopost France Parcel Shops</a></td></tr><tr><td>SEUR Espana</td><td><a href="https://www.seur.com/miseur/buscador-tiendas">SEUR Spain / Europe Pickup Points</a></td></tr><tr><td>BRT Italia</td><td><a href="https://www.mybrt.it/it/mybrt/parcel-shops">BRT Fermopoint Locator</a></td></tr><tr><td>DPD Europe Map</td><td><a href="https://pickup.dpd.cz/en/">DPD Europe Parcel Shops Map</a></td></tr><tr><td>DPD Germany</td><td><a href="https://www.dpd.com/de/en/pickup-paketshops/paketshop-finden/">DPD Germany Parcelshops</a></td></tr><tr><td>DPD Netherlands</td><td><a href="https://www.dpd.com/nl/en/pickup-parcelshops/">DPD Netherlands / Europe</a></td></tr><tr><td>DPD Benelux</td><td><a href="https://www.dpd.com/lu/en/pickup/find-parcelshop/">DPD Luxembourg / Benelux</a></td></tr><tr><td>DPD Poland</td><td><a href="https://www.dpd.com/pl/en/dpd-pickup/find-a-dpd-pickup-point/">DPD Poland</a></td></tr><tr><td>DPD Hungary</td><td><a href="https://www.dpd.com/hu/en/pickup-parcelshops/find-a-parcelshop/">DPD Hungary</a></td></tr><tr><td>DPD Austria</td><td><a href="https://www.dpd.com/at/en/pickup-parcel-shops/pickup-find-parcel-shop/">DPD Austria Pickup Points</a></td></tr><tr><td>DPD Ireland</td><td><a href="https://shipping.dpd.ie/products-and-services/pickup-shops">DPD Ireland Parcelshops</a></td></tr><tr><td>DPD Czech Republic</td><td><a href="https://pickup.dpd.cz/en/">DPD Czech Republic Parcelshops</a></td></tr><tr><td>DPD Slovakia</td><td><a href="https://www.dpd.com/sk/en/pickup-parcelshops/find-a-parcel-shop/">DPD Slovakia Parcelshops</a></td></tr><tr><td>DPD Latvia</td><td><a href="https://www.dpd.com/lv/en/receiving-parcels/pickup-network/pickup-point-list/">DPD Latvia Parcelshops</a></td></tr><tr><td>DPD Lithuania</td><td><a href="https://www.dpd.com/lt/en/dpd-parcel-lockers-2/find-parcel-locker/">DPD Lithuania Parcelshops / Lockers</a></td></tr><tr><td>DPD Slovenia</td><td><a href="https://www.dpd.com/si/en/pickup-parcelshops/find-a-parcel-shop/">DPD Slovenia Parcelshops</a></td></tr><tr><td>DHL</td><td><a href="https://www.dhl.com/global-en/microsites/ec/dhl-finder.html">DHL ServicePoint Locator (Europe)</a> <a href="https://www.dhl.com/fr-en/home/customer-service/dhl-ecommerce-servicepoint-finder-for-e-commerce-pickups-and-returns.html">DHL eCommerce Drop-off / Return (Europe)</a> <a href="https://www.dhl.de/en/privatkunden/dhl-standorte-finden.html">DHL Germany &#x2013; Packstation / Paketshop</a> <a href="https://www.dhlexpress.nl/en/consumer/servicepoints">DHL Netherlands ServicePoints</a> <a href="https://send.dhlparcel.co.uk/parcel-delivery/servicepoint-locations">DHL UK Drop-off Locations</a></td></tr><tr><td>DPD UK</td><td><a href="https://pickup.dpd.co.uk/">DPD UK Parcel Shops / Pickup Points</a></td></tr><tr><td>FedEx</td><td><a href="https://www.fedex.com/en-fr/shipping/out-of-home-deliveries.html">FedEx Drop-off Locations (Europe)</a> <a href="https://local.fedex.com/en/search">FedEx Location Finder</a> <a href="https://local.fedex.com/en-gb">FedEx UK Locations</a></td></tr></tbody></table>Tip: The carrier name is usually printed on your return label. Use the corresponding link to find the closest drop-off point.

Where to Drop Off Your Return

If you want to cancel/modify an order before shipping or for any urgent query, please call us : +33 558 49 89 67 Monday-Thursday 9am-6pm Friday 9am-12pm (Europe/Paris)