Incorrect Order ProceduresUpdated 2 months ago

What to Do If Your Order Is Incorrect

We strive to ensure every order is accurate and delivered promptly. However, if you receive an incorrect item, please follow the steps below to help us resolve the issue quickly.

Check Your Order Confirmation

Verify the items and quantities you ordered by reviewing your order confirmation email. This will help confirm what should have been sent.

Contact Our Customer Service Team

Please contact us at [email protected] as soon as possible and include:

• Your order number

• A detailed description of the issue (e.g., wrong item, missing item)

• Photos of the incorrect item or packaging, if applicable

Resolution

Once we receive the returned item and verify the issue, we will process a full refund and consider compensation where appropriate.

Important Notes

• Please report incorrect orders within 7 days of receipt to ensure a swift resolution.

• To ensure accuracy, our packing and dispatch procedures are monitored. We carefully review all claims, and any attempt to submit false reports may result in refusal and further action.