Orders & Delivery
Order Delivery Times
Orders typically arrive within 2 to 8 days, depending on when you place your order and the destination country. You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched. Here’s an overview of the process:
Order Cancellation
How do I cancel my order?. If you wish to cancel your order, please contact us as soon as possible using our Cancel Order Form. Please note that cancellations are only possible shortly after payment.Once your order has been processed or dispatched, w
Tracking Your Order
How can I track my order?. Once your order has been shipped, you will receive an email containing your tracking number and a link to the carrier’s tracking page. This allows you to monitor your shipment’s progress in real time. If you want the most u
Shipping Cost Information
Enjoy FREE SHIPPING on all orders over €49.95 within Europe. For orders below this amount, standard home delivery in Western Europe is around €6.99. More all details please refer to the table below for shipping destinations, delivery times, and rates
Orders Placed on Weekends and Public Holidays
Orders placed on weekends or public holidays are processed on the next working day. Our warehouse and customer service operate Monday to Friday (closed Friday afternoon, weekends, and public holidays). Orders placed after Friday midday are usually di
Delivery Partners and Couriers
What couriers do you use?. We work with trusted delivery partners across Europe and internationally to ensure your Globe order arrives safely and on time. Below you’ll find a list of our main courier partners by country, along with their contact deta
Order Delivery Problems
What to Do if Your Order is Lost, Delayed, or Misdelivered. We understand how frustrating it can be when your order doesn’t arrive as expected. If your delivery is delayed, missing, or appears to have been misdelivered, please follow the steps below
Incorrect Order Procedures
We strive to ensure every order is accurate and delivered promptly. However, if you receive an incorrect item, please follow the steps below to help us resolve the issue quickly. Verify the items and quantities you ordered by reviewing your order con
Out-of-Stock Items
What happens if a product I ordered is out of stock?. If an item you ordered is no longer available, it will be automatically refunded, and you’ll receive an email notification confirming the refund. We make every effort to keep our stock levels accu
Proof of Delivery and Risk Transfer
a) Directive 2011/83/EU (Consumer Rights Directive)The seller must deliver goods without undue delay and no later than 30 days after the contract is concluded, unless another date is agreed. Responsibility for the goods remains with the seller until